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Atamira Returns Policy

PLEASE MAKE YOURSELF AWARE OF OUR RETURNS POLICY PRIOR TO PURCHASING ... its not a great time when returns arrive late and we can not accept them. We want you to be happy but as small business we also need to be able to resell items as soon as we can. We have a NO REFUNDS policy unless an item is deemed faulty and can not be repaired or replaced. Please, read our terms and process below:


We do not take returns for instore purchases due to change of mind or fit. However, we can offer you an exchange on full price items if item is returned instore within 24 hours of purchase - item needs to be in new condition, all tags etc and unworn. 

  • Full price items are available for an exchange only. No Store Credits.
  • Sale or reduced items are not available for a return/ exchange of any kind.
  • Jewellery, perfume, body products, lingerie, swimwear, sunglasses are not available for a return/ exchange of any kind.

No refunds or store credits are offered for instore purchases unless an item is faulty.

*Please see faulty items policy/ process at bottom of page.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and tags.

**No refunds are offered for online purchases unless an item is faulty. Online purchases may be exchanged, or returned for a Store Credit. 

Our policy online return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we cant offer you an exchange or store credit. **NB. Returned items need to be back in our hands within 14 days of purchase date - we suggest you allow the courier to take at least 4-5 working days to get to us in Raglan, dependant on your location.

  • Full priced items are available for an exchange, or store credit within 14 days of purchase date. The shipping fee will be deducted from the purchase amount. * All store credits have a 6 month expiry date.
  • Please email us if you would like to return an item for exchange/ store credit;  or text 020 4114 9268 to let us know as soon as possible. 
  • Sale or reduced items are not available for a return of any kind.
  • Jewellery, perfume, body products, lingerie, swimwear, sunglasses are not available for a return of any kind.

No refunds are offered for online purchases unless they are faulty.

*Please see faulty items policy/ process at bottom of page.


Once your return is received and inspected, you will receive notification that we have received your returned item and notify you of the approval or rejection of your return.

If approved, instore returns can be exchanged for another item;
online returns can choose to exchange for another item or receive a store credit (valid for 6 months).

Exchange delivery costs need to be paid by the customer prior to being sent out.


Sale items are final. Sale items cannot be refunded or exchanged or store credit.

 Only full priced items may be exchanged or returned for store credit.


To return your product, courier or post your product to: 
Atamira, 11 Bankart Street, Raglan 3225, New Zealand.   
p. +64 20 4114 9268

You are responsible for paying for your own shipping costs for returning your item and any exchanges. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We advise using a trackable shipping service/ courier or purchasing shipping insurance for all returning all items. We dont guarantee that we will receive your returned item and are not liable for any lost item during return transit to us. 

 Please take time to familiarise yourself with our returns terms and conditions before making a purchase online. 

Before purchasing, please don't hesitate to contact us regarding any queries, we are happy to help with sizing, fit etc


If the garment purchased is faulty, we will take all steps to fulfil our obligations under the Consumer Guarantees Act. If the problem is minor, and can be fixed, Atamira will arrange for the repair of the goods in a timely manner. 

We purchase all items in good faith from our brands that the quality is lasting - this is important to us, sometimes this is out of our control and we place the responsibility back on the brands to repair or replace any products that do not meet this standard. Please understand we do our best to make this a smooth process for our customers but it does take time in communication, delivery back and forth etc. to resolve. 

If the problem can’t be fixed, or can’t be put right within a reasonable time, or is substantial, we will:

  • Provide a replacement of the same type and similar value
    • At times this will involve liaising with overseas suppliers to ascertain whether a replacement is available, we believe a reasonable timeframe for this is 3 weeks
  • Or a full refund of your purchase price
    • A refund may take up to 5 working days to action, payment confirmation can be emailed through upon request

Note: “Substantial” means:

  • A reasonable consumer wouldn’t have bought the goods if they’d known about the fault.
  • The goods are significantly different from their description, sample or demonstration model.
  • The goods are substantially unfit for purpose.
  • The goods are unsafe.

* NB. Normal wear and tear is not deemed faulty, Atamira will not be held responsible for normal wear and tear of items, our brands are also clear on this policy. Where a decision can not be made by Atamira on what is deemed normal wear and tear, the decision will be placed on the brand. If the item is more than 4 -6 months past purchase date and you are not happy how it has worn we recommend contacting the brand directly. 

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