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Customer Service

Stock Availability

Every effort is made to manually maintain accurate, up to date stock levels between our actual and online store. There is a possibility that at various times stock availability may not be totally accurate on In the event that there is a delay or we are unable to fulfil your order due to being sold out of a style or size, our customer service will contact you as soon as possible to let you know. Any payment will not be processed until an order can be completed. We apologise for any inconvenience this may cause you.


All prices are shown in New Zealand Dollars.

Payment by credit card will automatically exchange currency to the card holders bank account country. When converting prices to another currency or when an item is charged by credit card a slight variation of between 2 and 5% may occur due to fluctuating exchange rates and credit card company charges. We take no responsibility for charges incurred at the receivers end after sending the parcel as this may vary depending on the rules of customs in each country.


We have done our best to display as accurately as possible the colours of the products shown on the web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

Correction of Errors and Inaccuracies

We make every effort to make sure information is correct and up to date. But there are instances where the information of the web site may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologise for any inconvenience this may cause you, and our customer service will contact you as soon as possible if this affects your online order. If you are not fully satisfied with your purchase you may return it with the original purchase receipt. Please see our Return Policy.

Typographical Errors

In the event an product is listed at an incorrect price due to typographical error or systems error shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed. In such instances we will not process your credit card and our customer service will contact you as soon as possible to make you aware of the mistake. If your credit card has already been charged for the purchase and your order is canceled, shall issue a credit to your credit card account in the amount of the incorrect price.

Pricing Policy

Our commitment is to offer convenience, service, and our hand-picked product availability on-line at compelling prices every day, with certain limited time offerings of merchandise at promotional or sale prices. While merchandise offered on-line at will usually be priced the same as merchandise offered in our actual Atamira store, in some cases, Atamira store may have different prices or promotional events at different times.

Payment Options

Payment can be made by Visa or Mastercard, or by direct credit into our bank account. You may elect to submit your credit card details in any of 2 ways.

  1. Via our secure shopping cart
  2. Via Telephone +64 20 4114 9268

We are viligant of credit card fraud and will not process any payment that is suspected to be of this nature. The credit card you are using must be yours. All credit card/debit holders are subject to validation checks such as billing address verification and authorisation by the card issuer. If the issuer of the payment method refuses to authorise the payment, will not be held responsible for any non-delivery. Atamira takes every precaution to make our site as secure as possible. SSL is used to encrypt and protect the data you send us over the internet to ensure that your details are safe. We do not hold any payment details on record. For more info see Security below.


When ordering with us, we want our customers to feel confident that their personal information and credit card data is completely safe. On, we employ 128-bit Secure Sockets Layer (SSL) technology that safely encrypts all of your private information when placing an order, and guarantees it is sent securely into our systems to be processed. We take every precaution to guard against credit card fraud and require bank verification of billing address and card holders name before processing payments and orders.

Internet Security Technology

Secure Socket Layer (SSL) Web Server Certificates, such as the one used on this website, encrypt all data sent to and from the web site. This information is scrambled and hence unintelligible if intercepted. This SSL technology is the standard for secure data transmission over the Internet and when you reach the final payment stage, your connection will change to the secure https channel.

How to check your Browser’s Security

If you elect to submit your credit card details online, you will notice that the URL prefix (located in your address bar) will change from the standard http:// to the secure https://. This means that you are in secure mode. Similarly, you will notice your browser’s security icon change to either a locked padlock or solid gold key (depending on your browser make and version). You may even – depending on your chosen preferences – receive a prompt informing you that you are visiting a secure page. This is your assurance that your browser and our server are communicating securely. We strongly advise against using Internet Explorer due to its ongoing security flaws. Instead use a secure modern browser such as Firefox or Safari.

Returns & Exchanges 


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